Frequently Asked Questions

FAQs Related with

Your Account

How do I create an account?

To create an account, click on the "LOGIN / REGISTER" link on our website. You'll be prompted to enter your email address. A link to set a new password will be sent to your email address. Once your email was verified,  your account will be created and you are able to set your username.

I forgot my password. How can I reset it?

If you've forgotten your password, you can click on the "Forgot Password" link on the login page. You'll receive an email with instructions on how to reset your password.

Can I change the email address associated with my account?

Yes, you can change the email address associated with your account by logging in and navigating to the "My Account" and then click "Account details" section. From there, you should be able to update your email address.

How can I update my shipping address or billing information?

You can update your shipping address and billing information by logging into your account and accessing the "My Account" and select "Addresses" section. From there, you can add, edit, or delete addresses as needed.

What benefits do I get from creating an account?

By creating an account, you can track your orders, save your favorite items to a wishlist, manage your addresses, and receive exclusive offers and promotions tailored to your preferences.

Is my personal information secure in my account?

We take the security of your personal information seriously. Our website uses encryption and other security measures to protect your data. You can check our Privacy Policy here.

Can I save multiple payment methods in my account?

Yes, you can save multiple payment methods in your account for convenience. When making a purchase, you'll have the option to select from the saved payment methods during checkout.

What should I do if I encounter technical issues with my account?

If you encounter technical issues with your account, such as trouble logging in or accessing certain features, please contact our customer support team at [email protected]. We'll be happy to assist you in resolving any account-related issues.

FAQs Related with

Your Orders

Can I modify or cancel my order after it's been placed?

We aim to process orders quickly, but if you need to modify or cancel your order, please contact us as soon as possible. We'll do our best to accommodate your request, but once the order has been shipped, it may not be possible to make changes.

How can I track my order?

Once your order is shipped, you will receive a tracking number via email. You can use this number to track your package on our website or the shipping carrier's website.

Can I ship to multiple addresses in a single order?

At this time, our system supports shipping to only one address per order. If you need to ship to multiple addresses, you will need to place separate orders for each shipping address.

What is your return policy?

We have a 30-day return policy. You can return your product for store credit, a different product, or a refund to the original payment method. Please ensure the item is in its original condition with tags and packaging.

Do you offer gift wrapping or personalized messages?

Yes, we offer gift wrapping services for an additional fee. During the checkout process, you can select this option and include a personalized message for the recipient or contact our customer team at [email protected].

How can I return an item?

To return an item to, you can contact us at [email protected] to initiate the return process. Await a response, which will include a return shipping label and instructions on how and where to send your package. Once you receive the return shipping label by email, print it and use it to send all items back to the specified address.
If your return is accepted, you can receive a refund, store credit, or a different product within 30 days.

When will my order be shipped?

Orders are typically processed and shipped within 1-3 business days. Once your order has been shipped, you will receive a confirmation email with tracking information. Besides, you can also check your order status on My Account/Orders section. If you have special circumstances that require an expedited shipment, please contact our customer service and we will be happy to assist you.

What are the shipping options available?

We offer standard shipping, expedited shipping, and international shipping. Standard shipping usually takes 5-7 business days, while expedited shipping delivers within 3-5 business days. International shipping times vary based on the destination.

Can I add special instructions to my order?

During the checkout process, you may have the option to add special instructions or notes to your order. If you have specific requests, please include them at that time, and we will do our best to accommodate them.

What should I do if I receive the wrong item or a damaged item?

If you receive the wrong item or a damaged item, please contact our customer support team at [email protected] immediately. We will work to resolve the issue and ensure that you receive the correct or replacement item.

Do you offer expedited shipping options?

Yes, we offer expedited shipping options for an additional fee. During the checkout process, you can select your preferred shipping method.

What happens if I'm not home when my order is delivered?

If you're not home when your order is delivered, the shipping carrier may leave the package at your mailbox/front door or leave a delivery notification with instructions for redelivery or pickup at a local facility. You can also track your package to see its delivery status.

FAQs Related with

Payment & Security

Is it safe to enter my credit card information on this website?

Yes, we use API of official payment methods to complete the payment. Your credit card information will not be submitted to our store directly. It's safe to enter your credit card information on a pop-up page of your trusted payment method like PayPal. They will take the responsibility for the payment security.

How do you protect my personal information from unauthorized access?

We employ various security measures, including encryption, firewalls, and secure server infrastructure, to safeguard your personal information from unauthorized access.

What is your privacy policy and how is my data used?

Our privacy policy outlines how we collect, use, and protect your personal information. We are committed to respecting your privacy and using your data only for the purposes outlined in our policy.

Do you store my credit card information on your servers?

For your security, we do not store your full credit card information on our servers. We utilize secure payment processing services that adhere to strict security standards.

How can I be sure that the website is legitimate and not a scam?

You can verify the legitimacy of our website by checking for secure connections (https://), looking for trust seals or certifications, and reading customer reviews. We also recommend being cautious of websites that ask for unusual or excessive personal information.

What measures do you take to prevent data breaches?

We regularly update our security systems and conduct vulnerability assessments to prevent data breaches. Additionally, we train our staff on best security practices to minimize the risk of breaches.

What should I do if I suspect fraudulent activity related to my account?

If you suspect fraudulent activity related to your account, such as unauthorized purchases or login attempts, please contact our customer support team immediately. We will investigate the issue and take appropriate action to secure your account.

How do you handle security incidents and notify affected customers?

In the event of a security incident, we follow established protocols to assess the situation, mitigate risks, and notify affected customers as necessary. We take transparency and accountability seriously when it comes to security incidents.

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